Privacy Policy

Ed Carpet Privacy Policy

Ed Carpet Pty Ltd ACN 678 175 258 (we, us or the Company) is committed to privacy protection. We understand the importance of keeping personal information private and secure. This privacy policy (Privacy Policy) describes generally how we manage personal information and safeguard privacy. If you would like more information, please don’t hesitate to contact us.

This Privacy Policy forms part of, and is subject to the provisions of, our Website Terms of Use ([https://edcarpet.com/terms-conditions/]).

The Australian Privacy Principles

We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (Privacy Act). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the Australian Privacy Principles.

What is personal information?

Personal information held by us may include your:

• name and date of birth;
• residential and business postal addresses, telephone/mobile/fax numbers and email addresses;
• bank account and/or credit card details for agreed billing purposes;
• any information that you provided to us by you during your account creation process or added to your user profile;
• educational history including academic records and transcripts;
• work experience history including references;
• preferences and password for using Our Site and your computer and connection information; and
• any information that you otherwise share with us.

Why do we collect your personal information

We only collect personal information that is necessary for us to conduct our business of assisting our customers in applying for and navigating admission to educational institutes through comprehensive university preparation services including profile evaluation, university selection, academic and extracurricular planning, application strategy, essay writing, teacher recommendation guidance, and post-application support (Our Services).

How we may collect your personal information

Personal information may be provided to us by you or others or collected by us.

Information you provide

We may collect personal information that you provide to us about yourself when you:

• use Our Site, including (without limitation) when you:
  • create a user account;
  • add information to your user profile;
  • purchase Our Services;
  • add reviews, forum or chat room messages or comments in any elements of Our Site that permit user-generated content;
  • register for access to premium content or request certain premium features; or
  • complete an online contact form to contact us or any third party supplier or an online booking form to book an appointment with us;
• provide information to us by telephone or through marketing or competition application forms; or
• send us an email or other communication

You may choose whether to provide personal information we request. However, if you choose not to provide some or all of the personal information we request, that may limit our ability to provide the Services or respond to your inquiries and may also limit your ability to use certain parts of Our Site.

Information we collect

We automatically collect details such as your IP address, location, browser type, operating system, and device type when you access Our Site. We also track page views and clicked links to better understand user interactions and enhance the user experience. This data may be collected through cookies, web beacons, and similar technologies.

We may also log third-party sites accessed via hyperlinks on Our Site.

IP addresses

IP addresses are assigned to computers on the internet to uniquely identify them within the global network. We may collect and manage IP addresses as part of the service of providing internet session management and for security purposes. We may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, Our Site.

Cookies

Our Site uses “cookies” to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used at Our Site: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to Our Site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer.

Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you.

We extend the same privacy protection to your personal information, whether gathered via cookies or from other sources.

You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

If you choose to decline cookies, you may not be able to fully experience the interactive features of Our Site.

Our Site uses cookies in order to:

• remember your preferences for using Our Site;
• manage the signup process when you create an account with us;
• recognise you as logged in while you remain so (this avoids your having to log in again every time you visit a new page);
• facilitate bookings and e-commerce transactions, to ensure that your order is remembered between pages during the booking or checkout process;
• show relevant notifications to you (eg, notifications that are relevant only to users who have, or have not, created an account or subscribed to newsletters or email or other subscription services); and
• remember details of data that you choose to submit to us (eg, through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).

Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.

Third party cookies

In some cases, third parties may place cookies through Our Site. For example:

• Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on Our Site and the pages that they visit;
• Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and
• third party social media applications (eg, Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order to facilitate various social media buttons and/or plugins in Our Site.

Our Site integrates Calendly for appointment scheduling. Calendly may place cookies through Our Site to facilitate its scheduling features. Your use of Calendly’s services is subject to Calendly’s terms and privacy policy. We do not control, endorse, or take responsibility for Calendly’s data practices or the content of their service.

Information provided by others

While most personal information is collected directly from you, we may also obtain personal information from publicly available sources or trusted partners to enhance our Services and validate your information.

We may also ask you to provide contact details for people or organisations such as educational institutions or employers that can verify or validate personal information that you have provided to us. We may contact those people or organisations to verify or validate personal information that you have provided to us.

How we may use your personal information

We may use your personal information in order to:

• verify your identity or information about you such as your academic and employment history;
• assist you to place orders for Our Services (whether through Our Site or in person, by telephone or email);
• process any purchases of Our Services (including charging, billing and collecting debts);
• provide Our Services;
• make changes to your account;
• respond to any queries or feedback that you may have;
• conduct appropriate checks for credit-worthiness and for fraud;
• prevent and detect any misuse of, or fraudulent activities involving, Our Site;
• conduct research and development in respect of Our Services;
• gain an understanding of your information and communication needs or obtain your feedback or views about Our Services in order for us to improve them; and/or
• maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,

and for any other purpose reasonably considered necessary or desirable by us in relation to the operation of Ed Carpet.

From time to time, we may email our customers with news, information and offers relating to Our Services or those of selected partners. Your personal information may also be collected so that we can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring Our Services. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.

When we may disclose your personal information

In order to deliver Our Services or for the purposes set out above, we may disclose your personal information to other people or organisations. Your personal information may be disclosed to these people or organisations only in relation to Our Services, and we take reasonable steps to ensure that these people and organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These people or organisations may carry out or provide:

• customer enquiries;
• mailing systems;
• billing and debt-recovery functions;
• information technology services;
• marketing, telemarketing and sales services;
• market research;
• website usage analysis; and
• information technology or online software services IT service providers, data storage, web-hosting and server providers and suppliers of web-based software and other online programs;

In addition, we may disclose your personal information to:

• your authorised representatives or legal advisers (when requested by you to do so);
• credit-reporting and fraud-checking agencies;
• credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
• our professional advisers, including our accountants, auditors and lawyers;
• government and regulatory authorities and other organisations, as required or authorised by law;
• organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and

• the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.

Contacting us about privacy

If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email to todd@edcarpet.com or by post.

Access to your personal information

In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email using the email address provided above or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.

In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:

• be unlawful (e.g. where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
• have an unreasonable impact on another person’s privacy; or
• prejudice an investigation of unlawful activity.

We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.

If we refuse to give you access, we will provide you with reasons for our refusal.

Correcting your personal information

We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

Storage and security of your personal information

We are committed to maintaining the confidentiality of the information that you provide to us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.

Third party websites

You may click-through to third party websites from Our Site, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to Our Site only and the Company assumes no responsibility for the content of any third party websites.

Re-marketing

We may use the Google AdWords and/or Facebook re-marketing services to advertise on third party websites to previous visitors to Our Site based upon their activity on Our Site. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you. Such advertising may be displayed on a Google search results page or a website in the Google Display Network or inside Facebook. Google and Facebook may use cookies and/or pixel tags to achieve this. Any data so collected by Google and/or Facebook will be used in accordance with their own respective privacy policies. None of your personal Google and/or Facebook information is reported to us.

You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.

Changes to this Privacy Policy

From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes to this Privacy Policy by posting an updated version on Our Site.

Further information

If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the Federal Privacy Commissioner’s website (see www.privacy.gov.au).